Terms & Conditions Suncity 2 —
Platform Usage Guide
Clear Terms for Malaysian Players

By registering an account, making a deposit, or using any part of the suncity 2 platform, you hereby agree to be fully bound by these Terms & Conditions. If you do not agree with any part of this document, please stop using the suncity 2 platform immediately.

These Terms & Conditions constitute a legally binding agreement between you as the user and suncity 2 as the platform operator. This document should be read together with suncity 2's Privacy Policy and Responsible Gaming page, all of which form the complete agreement between both parties.

Suncity 2 reserves the right to update or amend these Terms & Conditions at any time. Notice of significant changes will be posted within the platform. It is the user's responsibility to review the latest terms periodically.

The suncity 2 platform is open only to individuals who meet all of the following eligibility requirements:

• Aged 18 years of age and above on the account registration date
• Registering and using the platform voluntarily in a personal capacity
• Not appearing on any gambling exclusion list maintained by a recognised regulatory body
• Not to register on behalf of a third party or use the account for any unauthorised commercial purpose
• Possessing full legal capacity to enter into a valid and binding agreement

Suncity 2 carries out age verification during the registration process and reserves the right to request identity verification documents at any time to ensure eligibility compliance. Users found to have provided false information regarding their age or identity will have their accounts closed immediately, and all balances will be returned following the completion of an investigation.

Each user is permitted to have one (1) suncity 2 account only. Registering more than one account per individual — whether using a different name, email address, phone number, or device information — is strictly prohibited and will result in the closure of all associated accounts.

During registration, you are required to provide accurate, truthful, and complete information. The details required include:

• Full name as shown on a valid identification document
• Exact date of birth
• An active email address that you have full control over
• An active Malaysian mobile number

You are solely responsible for maintaining the confidentiality of your suncity 2 account password. All activity carried out using your login credentials is your responsibility, including any unauthorised access resulting from your own failure to keep your password secure.

Suncity 2 will never request your password via email, text message, or any other channel. If you receive any such request, please report it to our support team immediately as it may be a fraudulent attempt.

Suncity 2 accepts deposits and processes withdrawals via legitimate, recognised Malaysian payment methods. All available payment options are:

• Digital Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Direct Transfer: DuitNow (instant transfer)
• Online Banking (FPX): Maybank2u, CIMB Clicks, Public Bank, RHB Bank, and other banks available within the FPX network

Deposit and withdrawal limits are as follows:

• Minimum deposit: RM10 per transaction
• Minimum withdrawal: RM30 each request
• Deposit processing time: typically 2–5 minutes after the transaction is confirmed
• Withdrawal processing time: usually 5–15 minutes after the request is approved

All financial transactions must be carried out using payment methods registered under your own suncity 2 account. Deposits from third-party accounts will not be accepted and will be returned. Suncity 2 is not liable for any losses arising from inaccurate payment details provided by the user.

In exceptional circumstances such as payment provider technical outages, suncity 2 will endeavour to resolve the issue within 24 hours. Users experiencing deposit or withdrawal problems may contact the support team via live chat or email at support@suncity2.best.

Suncity 2 offers a range of bonuses and promotions to members, including a welcome bonus for new members, reload bonuses on subsequent deposits, and periodic promotions tied to major sporting events. Each bonus is subject to specific terms stated on its respective promotions page.

The general conditions applicable to all suncity 2 bonuses are:

• The welcome bonus may only be claimed once only by each new user
• Bonus credits must meet rollover requirements required before a withdrawal can be made
• Rollover requirements are calculated based on the bonus amount plus the deposit, depending on the specific promotion
• Bonuses cannot be transferred between accounts
• Suncity 2 reserves the right to void bonuses if there is evidence of abuse or any attempt to exploit the promotions system

The use of multiple accounts, collusion between players, or any method designed to exploit the suncity 2 bonus system will result in the cancellation of all associated bonuses and may lead to account closure. suncity 2 employs sophisticated detection systems to identify such behaviour.

All bets placed on suncity 2 are subject to the platform's standard betting rules. The following are the key principles governing all betting activity:

• Confirmed bets are final and non-reversible except under circumstances specifically stated (e.g., a match that did not take place)
• The odds displayed at the time a bet is confirmed are the odds that apply — not odds that may change after the bet is locked in
• In the event of a technical error causing odds to be displayed incorrectly, suncity 2 reserves the right to void the affected bet and refund the staked amount
• The minimum bet per market is RM1 unless otherwise specified in a particular market
• Maximum bet limits vary by market and event — this information is displayed on each bet slip

For Sports Betting involving matches that are postponed, cancelled, or shortened, the following rules apply:

• A football match (Malaysia Super League, EPL, etc.) not completed within 12 hours of the scheduled kick-off time: all bets are fully refunded
• A badminton match abandoned before completion: subject to market conditions — bets on the overall winner are voided, while bets on markets already settled (e.g., first set winner) stand based on the current result
• Interrupted e-sports matches: suncity 2 will follow the official ruling of the tournament organiser

Suncity 2 maintains a zero-tolerance policy towards fraud, money laundering, and platform abuse of any kind. The following activities are strictly prohibited and will result in immediate action:

• Opening multiple accounts to exploit bonuses or the betting system
• Using false identity information or another person's identity to register an account
• Making deposits using a stolen credit card or bank account
• Any form of player collusion to exploit the system
• Using bots, automated scripts, or tools that unauthorisedly modify the platform experience
• Making large deposits inconsistent with typical usage patterns (AML flag)

Suncity 2 cooperates fully with authorities and financial institutions in investigations related to fraud and money laundering. Funds suspected of involvement in illegal activity will be frozen until the investigation concludes, and may be surrendered to the relevant authorities as required by law.

Suncity 2 reserves the right to suspend or close any account without prior notice in the following circumstances:

• Violation of any terms outlined in this document
• Failed identity verification or discovery of false information
• Suspected fraudulent activity or money laundering
• Account closure requested by the user for responsible gambling purposes (voluntary pause)
• Accounts inactive for more than 12 consecutive months

Where an account is closed for legitimate reasons not involving a breach of terms, any remaining balance will be returned to the user via the original payment method within seven (7) business days.

Users who wish to voluntarily close their account may do so via account settings or by contacting the suncity 2 support team. Account closure requests made for responsible gaming purposes will be processed immediately, no questions asked.

Suncity 2 provides a betting platform as an entertainment service. The platform makes no guarantee that betting activity will result in profit. Players use this platform at their own risk and are solely responsible for all betting decisions made.

Suncity 2 is not liable for any losses — direct or indirect — arising from:

• Temporary technical disruptions beyond suncity 2's control (e.g., the player's internet connection)
• Unwanted betting outcomes
• Payment processing delays caused by third parties (banks, digital wallet providers)
• Incorrect information provided by the player during a transaction

While suncity 2 strives to keep the platform running twenty-four hours a day, seven days a week, scheduled maintenance or unforeseen circumstances may occasionally cause temporary disruptions. suncity 2 will provide advance notice for planned maintenance whenever possible.

Suncity 2 reserves the right to amend, update, or add to these Terms & Conditions at any time. Significant changes will be communicated to users via:

• An in-platform pop-up notification upon user login
• Email to the address registered on the account
• Updated on the date shown under "Updated" at the top of this document

Continued use of the suncity 2 platform after any amendments take effect constitutes acceptance of the updated terms. If you disagree with the changes made, you have the right to close your account before the new terms come into force, with no penalties applied.

These Terms & Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these terms shall be resolved through the process established by suncity 2, and users agree to utilise the dispute resolution channels provided before seeking any other legal remedy.